Why do I need a username to login?

Previously, all cardholders would log in with their card ID which means you’d need your card on you to log in. We’ve changed this to be a ‘Username’ on the website, so that it’s easier to remember. You can still set this as your card ID if you like, or an email address, or something else more memorable - it just needs to be unique to you. If you use the mobile app, you need to continue using your card ID for the time being.